Refund policy

Jewel Heels Return Policy

We want you to love your Jewel Heels purchase, but if you're not completely satisfied, we offer returns and exchanges under the following guidelines:

To receive support for lost, stolen, or damaged packages, Package Insurance must be added at checkout.
Orders not covered by insurance are the customer’s responsibility in the event of loss, theft, or damage.

Eligibility for Returns

Items must be in new, unworn condition to be eligible for a refund, store credit, or exchange.
Used or worn items will not be accepted for a return and no credit will be issued. In such cases, the item will be held for 7 days, and you will be responsible for covering the cost of shipping the item(s) back to you.

Return/Exchange Instructions

The shoe box must not be used as the shipping box.
Please use a poly-mailer as the outer layer to ship the shoes and box back to us.
Do not use a box larger than the one provided with your original shipment. Using a larger box may result in additional shipping charges that exceed the amount covered by our return label. Any additional charges may be deducted from your refund or may result in additional fees to your exchange.
(Optional) Please get the receipt of acceptance from the courier at drop off, showing the weight and tracking number, and email it to us to speed up your refunds review process.

Non-Returnable Items

Closeout and final sale items are not eligible for returns, exchanges, or store credit.
All accessories are final sale.

Returned Packages

Please make sure you enter your correct shipping address. If a package is returned to us due to incorrect shipping information provided by the customer and not due to courier error, an additional shipping fee will be required to reship the package. If the customer declines to pay the reshipment fee, the item price (excluding shipping fees) will be refunded.

Domestic Returns (USA)

Return window: You can return items within 30 days of the purchase date for a refund, store credit, or exchange.
Shipping fees are non-refundable. For purchases made with free shipping, a restocking fee of 8% will be deducted from the total refund.
Return Process: Once you initiate a return, you will receive a prepaid shipping label. Please pack and seal your items securely in suitable packaging before dropping them off at the carrier. The shoe box itself cannot be used as a shipping box. We do not provide packing materials or boxes.
Exchanges: We offer a one-time exchange for a different size of the same item. Please note that exchanges are limited to size variations only. We cannot accommodate exchanges for different colors or items.
- All exchanges will be shipped via economy shipping.
Exchanges on purchases made with sales or promo codes will require a re-shipment fee.
Restocking Fee: If a return is requested after an exchange has been made, additional restocking fee may apply. Refunds will be issued to the original payment method on the original order. Please note, we do not offer store credit in this situation.
Returns must include the shoe box in original condition. Returns made without shoe boxes or damaged shoe boxes will have deductions in the refund amount subjective to the individual return.
Customers who initiate chargebacks while a return is pending may be restricted from future purchases.
Store Credit: Store credit cannot be redeemed for cash.

Go to our 'Start a Return' page on the bottom of the page to start your return.

Shipping Address Policy

Customers are solely responsible for providing a complete, accurate, and deliverable shipping address at checkout. This includes, but is not limited to:

Correct street address
House, apartment, suite, or unit number (if applicable)
City, state/province, postal code, and country
Any additional delivery information required by the local courier

Please review your shipping information carefully before placing your order. Jewel Heels is not responsible for orders that cannot be delivered due to an incorrect or incomplete address provided by the customer.

Lost Packages Due to Incorrect Addresses

If an order is lost because the shipping address provided was incorrect or incomplete, we are unable to offer a replacement, refund, or reimbursement. Once the package has been shipped to the address provided at checkout, delivery is the responsibility of the carrier using the information supplied by the customer.

Returned Packages

If a package is returned to us because of an incorrect or incomplete shipping address:

The customer is responsible for paying the full cost of reshipping the package. Any discounted website shipping rates do not apply to reshipments.
If the customer chooses not to have the package reshipped, a refund will be issued for the eligible merchandise only. The full shipping cost incurred to send the original package will be deducted from the refund, regardless of any discounted shipping rate charged at checkout.

By placing an order with Jewel Heels, you acknowledge and agree that you are responsible for providing a complete and accurate shipping address and accept the terms of this Shipping Address Policy.

International Returns (Rest of the World)

International orders are final sale and cannot be returned.
Duties, taxes, and any other fees for international orders must be paid by the customer.
Non-Refundable Charges:
- Duties, taxes, and original shipping costs are non-refundable.