Refund policy

Jewel Heels Return Policy

We want you to love your Jewel Heels purchase, but if you're not completely satisfied, we offer returns and exchanges under the following guidelines:

To receive support for lost, stolen, or damaged packages, Route Package Insurance must be added at checkout.
Orders not covered by insurance are the customer’s responsibility in the event of loss, theft, or damage.

Eligibility for Returns

Items must be in new, unworn condition to be eligible for a refund, store credit, or exchange.
Used or worn items will not be accepted for a return and no credit will be issued. In such cases, the item will be held for 7 days, and you will be responsible for covering the cost of shipping the item(s) back to you.

Non-Returnable Items

Closeout and final sale items are not eligible for returns, exchanges, or store credit.
All accessories are final sale.

Returned Packages

Please make sure you enter your correct shipping address. If a package is returned to us due to incorrect shipping information provided by the customer and not due to courier error, an additional shipping fee will be required to reship the package. If the customer declines to pay the reshipment fee, the item price (excluding shipping fees) will be refunded.

Domestic Returns (USA)

Return window: You can return items within 30 days of the purchase date for a refund, store credit, or exchange.
Shipping fees are non-refundable. For purchases made with free shipping, a restocking fee of 8% will be deducted from the total refund.
Return Process: Once you initiate a return, you will receive a prepaid shipping label. Please pack and seal your items securely in suitable packaging before dropping them off at the carrier. The shoe box itself cannot be used as a shipping box. We do not provide packing materials or boxes.
Exchanges: We offer a one-time exchange for a different size of the same item. Please note that exchanges are limited to size variations only. We cannot accommodate exchanges for different colors or items.
- All exchanges will be shipped via economy shipping.
Exchanges on purchases made with sales or promo codes will require a re-shipment fee.
Restocking Fee: If a return is requested after an exchange has been made, additional restocking fee may apply. Refunds will be issued to the original payment method on the original order. Please note, we do not offer store credit in this situation.
Returns must include the shoe box in original condition. Returns made without shoe boxes or damaged shoe boxes will have deductions in the refund amount subjective to the individual return.
Customers who initiate chargebacks while a return is pending may be restricted from future purchases.
Store Credit: Store credit cannot be redeemed for cash.

Go to our 'Start a Return' page on the bottom of the page to start your return.

International Returns (Rest of the World)

International orders are final sale and cannot be returned.
Duties, taxes, and any other fees for international orders must be paid by the customer.
Non-Refundable Charges:
- Duties, taxes, and original shipping costs are non-refundable.